APPLY FOR
FLIGHT ASSISTANCE

ONLINE FLIGHT
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TREATMENT SITE
VERIFICATION FORM

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OUR MISSION:

TO PROVIDE FREE COMMERCIAL FLIGHTS TO THOSE IN NEED OF LIFE-CHANGING MEDICAL CARE, FAR FROM HOME.

ELIGIBILTY REQUIREMENTS

FLY COMMERCIALLY?

Is the patient medically cleared to safely travel on a commercial plane?

MEDICAL APPOINTMENT?

Do you have a confirmed medical appointment requiring air travel? Your treatment site will need to verify your medical appointment date.

14 DAY LEAD TIME?

Is your requested departure date at least 14 days away from today’s date?

FINANCIAL GUIDELINES?

Our financial thresholds are based on household size and are generally three times the listed annual Federal Poverty Guidelines listed by the U.S. Department of Health and Human Services. You can check them out HERE.

DOMESTIC U.S. PROGRAM

Qualifying families can receive travel assistance for the child patient and up to 2 parents or legal guardians. Flights for adult patients (age 18 and up) are provided for the patient and caregiver, if medically necessary. Applications should be submitted a recommended 14 days prior to departure.

SERVICE DOG PROGRAM

Miracle Flights provides free medical air travel so that kids and parents can retrieve service dogs and/or attend the required training sessions. Flights are provided for patients of all ages, as well as 1 parent, legal guardian or caregiver, if medically necessary.

FREQUENTLY ASKED QUESTIONS

General Questions

How Does Miracle Flights Work?

Miracle Flights provides free commercial airline tickets to those in need of life-changing medical care far from home.

Does Miracle Flights fly charter/private planes?

Miracle Flights only provides commercial flights. All flyers must be able to safely board and travel on a commercial airlines in accordance with the rules and guidelines set forth by airlines, airports, FAA, and the TSA.

Does Miracle Flights only help children? Does Miracle Flights help adults too?

Our programming services are available to children and adults! Miracle Flights will provide free commercial flights for anyone that needs medical care far from home, regardless of their age.

Is there a limit to how many flights we can receive?

Miracle Flights will provide up to two round trip flights each month for eligible patients and family members for as long as it takes. Some families have received dozens of flights from us over the course of many years.

How do I qualify for a flight?

You may qualify for our programming services if you satisfy all four criteria below:

  • Is the patient medically cleared to safely travel on a commercial plane?
  • Do you have a confirmed medical appointment requiring air travel? Your treatment site will need to verify your medical appointment date.
  • Is your requested departure date at least 14 days away from today’s date?
  • Based on your household size, does your family’s gross income fall at or below our established financial thresholds (must be verifiable using IRS tax documentation)? Our financial thresholds are based on household size and are generally three times the listed annual Federal Poverty Guidelines listed by the U.S. Department of Health and Human Services. You can check them out HERE.

How do I know if my family financially qualifies for Miracle Flights services? What financial documents do we need submit?

Our financial thresholds are based on household size and are generally three times the listed annual Federal Poverty Guidelines listed by the U.S. Department of Health and Human Services. You can check them out HERE.

For example, a family with a household size of four and a total combined gross income of $75,000 may qualify for our program services, while another family with a household size of four and a total combined gross income of $100,000 will not be eligible for our program services.

All financial information MUST be verified by uploading IRS tax documentation for all income earners in your household when completing your online application. Generally, this is the first two pages of your most recent Federal IRS Form 1040 and any additional income documentation (ex. SSI and/or SSDI statements, child support income, etc.). If you are SELF-EMPLOYED or OWN YOUR BUSINESS, please upload your SCHEDULE 1 and any SCHEDULE C, E, or F documents.

Does Miracle Flights do one-way flights? What if I need help flying home from my treatment site?

“We do not provide one way to treatment sites. If flying to a treatment site, we ask that all applications have a return flight so that we can coordinate both the departure and return flights. If the treatment site is unsure about the release date for a patient, we ask that they project the most optimistic release date, and we’ll base the return flight date off of that projected release date. If the treatment site pushes back the release date, we’ll go ahead and amend the return flight date for you.

At Miracle Flights we’ll only provide one-way flights from your treatment site back to your home, as long as you were receiving medical care at a treatment site not in your local community and you satisfy all other relevant eligibility requirements. Do not fill out our online application for this specific type of one-way flight request. Instead, please contact us at apphelp@miracleflights.org to apply for a one-way flight.”

Does Miracle Flights help international patients fly into the US for medical treatment?

Unfortunately, we are not providing any new international flights at this time.

Does Miracle Flights only help with flights to medical care? What about compassionate care flights? Does Miracle Flights provide flights for elective medical treatment?

Miracle Flights ONLY provides flights to patients and families that need to travel for medical care far from home. We do not provide flights for elective medical procedures, and we do not provide compassionate care flights.

How does your service dog program work?

Miracle Flights provides free medical air travel so that families can pick up their service dog and/or attend the required training sessions. Flights are provided for patients of all ages, as well as up to two parents/legal guardians/family members, if necessary.

How is Miracle Flights funded? How do they provide free plane tickets?

Miracle Flights continues to rely on the generous support of individual donors, corporate partners, airline partners, foundations, and supporters all over the country who believe that a sick kid’s chance at the best possible medical care shouldn’t be limited by the zip code they were born in. Together, we believe and work towards equal access to the best possible medical care for families regardless of their hometown or financial situation.

Application Questions

How does the Miracle Flights application process work?

“All families are required to apply online using our online application each time they are requesting flights. Additionally, each family is responsible for making sure their treatment site submits the online Treatment Site Verification Form on their behalf to verify their medical appointment dates. Applications cannot be processed, and flights cannot be booked, without these two pieces forms submitted online. We process applications as quickly as we can, prioritizing departure dates. We always contact you via phone and email to review flight options and details prior to booking. Lastly, we will email your flight itinerary, so you have it for your records.

All flyers are responsible for following the specific rules and regulations set forth by airports, airlines, FAA, and the TSA when traveling. Passengers are also responsible for all baggage fees and add-on fees as set forth by the airline they are traveling. Passengers are solely responsible for checking in to all their flights.”

Do I have to submit a new online application each time?

Yes, we ask that you submit a new online flight request application for each requested medical travel journey.

Is there a deadline to submit my flight application? What do I do if I need a flight for tomorrow?

We ask that all flight request applications be submitted at least 14 days before your requested departure date. This allows us optimal time to search and coordinate the most accommodating flight for you at the most economical price for our organization.

Due to medical expenses things for our family have changed substantially and our financial documents, which state that we don’t qualify for Miracle Flights, don’t reflect the reality of our dire financial situation…is there someone we can talk to regarding our unique circumstances?

We understand that a family’s financial situation can change dramatically very quickly. If you’d like to connect with one of our team members about your unique situation, please email apphelp@miracleflights.org

If Miracle Flights helps my family, who can fly?

“For a Child Patient – Miracle Flights will provide flights to a qualifying child patient (age 17 and under at the time of medical appointment) and up to two adult parents/legal guardians/family members (up to 3 total passengers).

For an Adult Patient – Miracle Flights will provide flights for an adult patient (age 18 and over) and one spouse/caregiver/family member (up to 2 total passengers) if it is medically necessary for the patient to travel with a chaperone.”

If Miracle Flights helps my family, where can we fly?

We’ll provide flights to anywhere in the United States, as long as your treatment site verifies your medical appoint date. In cities with multiple airports, we’ll generally provide flights to the airport that is best for you and your family as long as it’s economically feasible for our organization.

If Miracle Flights helps my family, when can we fly? What departing and returning flight dates may we request?

Your departure and return dates all depend on your appointment date and release date as dictated by your treatment site. Generally, you can request a departure up to three days before your first scheduled appointment date (the date you have to be at the treatment site) and a return date up to three days after your release date (the date you are medically cleared and released from the treatment site).

If Miracle Flights helps my family, how do we choose flights?

We work with our airline partners and our donors/supporters to coordinate all of our flights. We must balance every family’s unique circumstances, preferences, and requests with our organizational policies and mandates. We always do everything we can to accommodate each family. That said, we are generally able to provide 1-2 flight options to each approved family. We always review the flight option(s) with the family prior to booking and we always email flight itinerary when everything is booked.

My family has flown with Miracle Flights in the past, do I have to submit a new flight application each time?

Yes, we ask that you submit a new online flight request for each requested medical travel journey.

What happens if our family has additional passengers that need to fly on top of the two or three airline tickets that Miracle Flights is providing for us?

We will book your two or three tickets for you and then you’ll be on your own to book the remaining tickets for the other traveling members of your family. Our team will work closely with you to coordinate the flight(s) and relay relevant flight details like airlines, flight numbers, and seats numbers (if applicable) to ensure a smooth transaction. We’ll even make sure the timing of the booking is coordinated with you. However, flight bookings happen quickly, so Miracle Flights can never guarantee all family members will be on the same flight and seated next to each other.

What happens if one member of my family needs to return earlier than the remaining patient and accompanying family member?

We can certainly help with that! If one member of your family requires a different return date, please email us at apphelp@miracleflights.org so we can coordinate that for you.

How do we provide a return flight date if our treatment site states that the post operation surgery recovery time will be a few weeks?

We do not provide one way to treatment sites. If flying to a treatment site, we ask that all applications have a return flight so that we can coordinate both the departure and return flights. If the treatment site is unsure about the release date for a patient, we ask that they project the most optimistic release date, and we’ll base the return flight date off of that projected release date. If the treatment site pushes back the release date for whatever reason, we’ll go ahead and amend the return flight date for you.

Who can fly as passenger 2 and passenger 3?

“For Passenger 2 – If patient is 17 or under, passenger 2 must be the traveling patient’s parent or legal guardian as displayed on the patient’s birth certificate or other legal documentation. If patient is 18 or over, passenger 2 must be a medically necessary companion/chaperone.

For Passenger 3 – If patient is 17 or under, passenger 3 may be the traveling patient’s other parent, legal guardian, and or an accompanying family member. If patient is 18 or over, a third passenger is not an available option. “

Post Application Questions

Does Miracle Flights check us in for our flights?

No, we will not check you in for your flights. All flyers must check in for themselves within 24 hours of their flight date and time.

Does Miracle Flights pay for baggage fees too?

No, all passengers are responsible for all baggage fees and add-on fees as set forth by the airline they are traveling. Please visit your airline’s website for the latest details and processes.

What happens if we circumstances change and we need to change or cancel our flight itinerary?

“For all flight changes and cancellations, please urgently contact us at 800-359-1711. All flight changes and cancellations must be made through Miracle Flights, and not through the airlines. All flight changes and cancellations must be due to unexpected medical reasons and must be verified by the treatment site.

Please note that Miracle Flights is a charity that uses monetary support to purchase your flights for you and we are not exempt from any and all airline change/cancellation fees. If you make changes to your flight with the airline directly or if you don’t show up for your scheduled flights, the funds used to purchase your flight(s) will be lost and cannot be recovered. Furthermore, Miracle Flights may hold you responsible for the lost funds and/or any additional unauthorized change/cancellation airline fees. “

How does the Treatment Site Verification Form work?

Each applying family is responsible for making sure their treatment site submits the online Treatment Site Verification Form on their behalf to verify their medical appointment dates. This form shall only be completed by medical treatment site staff members, not Miracle Flights applicants. Fraudulent statements or representation shall be considered sufficient cause for denial of service. This form can be found on our website. Applications cannot be processed, and flights cannot be booked, without a submitted Treatment Site Verification Form.