Miracle Flights (“we,” “us”) profoundly values your privacy. This notice explains how and what information Miracle Flights collects, how we use that information, and the measures we take to protect your privacy. It applies to information we gather through mail, social media platforms, or online via miracleflights.org and related websites, including your name, address, phone number, email address, and credit/debit card information. We also collect data on families who request flights. Additionally, we may collect information about you from other publicly available sources and combine it with the information you have voluntarily provided to streamline our fundraising processes.
Information We Collect
When you use our site, we may collect the following information from you:
- Your name, comments and/or contact information if you provide feedback to us from an online survey.
- If you donate to Miracle Flights online, your name, contact information, and credit card information are used only for processing payments. It is not stored on our systems to comply with applicable laws.
- Your name, comments and/or contact information if you register for services or complete our forms online.
- Your name and contact information if you sign up to receive newsletters or updates on job openings.
- Your device parameters, such as the type of device you are using, the date and time you accessed our site, your browser type, IP address, and other information related to how your device interacts with our site.
- The location of the device you use to access our site allows us to enhance or improve our site, deliver relevant content, or request support.
- Your other information is in the comments or questions you provided.
Remember, even if you provide us with your email address, we will never send you an email asking for your credit card information or social security number.
Cookies
When you use the site, we may automatically collect and store some information about you and your device through cookies, web beacons, and similar technologies. We use these technologies to enhance your experience on our site. A “cookie” is a small data file sent from a website and stored on your device to identify your device in the future and allow for an enhanced personalized user experience. A “session cookie” may disappear after you close your web browser or expire after a fixed period. A “persistent cookie” remains after you close your web browser and may be accessed whenever you use our site. We may use both session and persistent cookies. You should consult your web browser to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be unable to use certain features of our site.
Other tracking technologies may be devised and used by us now and later in connection with the site. Third parties may also use tracking technologies on our site. We do not control those tracking technologies and are not responsible for them. However, you consent to potentially encountering third-party tracking technologies in connection with your use of the site and accept that this Privacy Policy does not apply to the tracking technologies or practices of such third parties.
Children’s Online Privacy Protection Act
Miracle Flights does not knowingly collect or solicit personal information from children (minors younger than 13) on our online platforms without parental or guardian consent. If you are a parent or guardian and become aware that your child has provided us with information, please contact us using any of the methods outlined below.
How We Use Information
The information we collect is used to verify eligibility for children and their families who request flight(s), respond to questions, thank donors, inform about special events and marketing campaign initiatives, or provide other updates, to which you may opt-out. Personal data is never shared with advertisers. Like other nonprofits, Miracle Flights rents/exchanges its donor lists with other nonprofits to reduce expenses so that additional funds may go toward supporting Miracle Flights’ mission. We participate in specific “cooperative databases,” like many other reputable charitable organizations, to facilitate our fundraising activities. This means that we occasionally contribute specific donor names and postal addresses to a shared database that may be accessed by other participating organizations who also contribute certain information to the database. Note that the cooperative database does not allow participating organizations to identify donors to the nonprofit or access donation amounts but may identify a donor as being interested in a particular type of charitable organization (e.g., child health). Our partner organizations will not have continued access to your name and address unless you choose to respond to their mailings. They may also be required to comply with specific laws or guidelines concerning your information, such as the Direct Marketing Association’s guidelines for ethical business practice. We do not sell your information or share your email address with cooperative databases.
Miracle Flights may also use algorithms to provide our constituents with better and more personalized services. Different technologies are used to process information and recognize patterns in data. For example, data about constituents’ interactions with Miracle Flights and our campaigns are analyzed to optimize future communications and interactions. Miracle Flights may combine data collected across sources, including publicly available information.
If you decide you do not wish to have information shared with other nonprofits, Miracle Flights will remove your name and address from lists that are rented/exchanged. To request that your data be removed, please email us at info@miracleflights.org or (702) 261-0494, and we will honor your request.
How We Disclose Information
Miracle Flights uses technical services from a variety of companies. These organizations may access your information to perform the functions they have been hired to address and for no other purposes. We will not release or use this information for any other purpose unless you consent.
To the extent permitted by applicable law, we may disclose your information if required to do so by law to comply with state and federal laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
We also reserve the right to disclose your information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the site, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.
Social Media and Third-Party Links
Miracle Flights believes that the information on our social media pages might be helpful for our families, donors, partners, and supporters. Sharing this information does not indicate an official endorsement from Miracle Flights of the organizations that originated the information.
Miracle Flights reserves the right to remove any content (posts, comments, or creative visuals) that contains profanity, discrimination, spam, misinformation, copyright infringement, and violence and/or the promotion of such.
Miracle Flights does not control the privacy and security practices of sites not owned by Miracle Flights, and we encourage you to check their privacy policies. Miracle Flights also works with analytics service providers, such as Google Analytics and other vendors, to inform us about traffic to Miracle Flights’ site. To prevent technology companies from collecting this information, you may be able to install opt-out browser add-ons. For more information, go to Google Analytics Opt-Outs.
Data Security
Miracle Flights uses appropriate physical, managerial, and technical safeguards that are designed to protect the confidentiality, integrity, and security of personal data that we collect and maintain against accidental or unlawful loss, theft and misuse, and unauthorized access, disclosure, alteration, destruction, or any other type of unlawful processing. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers’ database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
Miracle Flights takes the security of the personal information you provide to us very seriously, and we take reasonable measures to safeguard your information in a way consistent with our Privacy Statement. We comply with the Payment Card Industry Data Security Standards (“PCI DSS”) for financial transactions and the information we collect from you. Unfortunately, no website, server, or database is completely secure. Miracle Flights cannot guarantee that your information will not be disclosed, misused, or lost by accident or by the unauthorized acts of others. Miracle Flights’ computer systems are based in the United States, and your information will be processed in the United States, where data protection and privacy laws may not offer the same level of protection as in other parts of the world, such as the European Union. By using any portion of our online platforms, you understand and consent to transferring your information to the United States and those third parties with whom we share it as described in this privacy policy.
Your Choices Regarding Your Personally Identifiable Information (both public and non-public)
We will provide you with the means to ensure that personally identifiable information in your account file is correct and current. You may review this information by contacting info@miracleflights.org or (702) 261-0494.
Please be aware that, due to backups and other reasons, it is not always possible to remove or delete all your information from our databases without residual data.
Please also keep in mind that any opt-out choices you make will not apply in situations where (a) you make a specific request for information from us or (b) we use your personally identifiable information for either operational purposes (e.g., to complete transactions requested by you, or to send you administrative communications either about your account with us or about features of our site, including any future changes to this Privacy Notice, the Terms of Use, or any other policy or terms that affect you and your use of our site) or fulfillment purposes (e.g., completing any transaction that you execute).
Changes to Our Privacy Policy
This page will post updates to our privacy notice and list the policy’s effective date.
Contact
If you want to update, correct, or remove your name from our mailing list, you can unsubscribe online or by contacting us at info@miracleflights.org or (702) 261-0494.
Web Accessibility and ADA Compliance
Miracle Flights is committed to providing a website accessible to the broadest possible audience, regardless of technology or ability. We are actively working to improve its accessibility and usability and adhere to many available standards and guidelines.
To help us make the website a positive place for everyone, this website endeavors to conform to the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.
While Miracle Flights strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. Miracle Flights is continually seeking solutions that will bring all site areas up to the same level of overall web accessibility. In the meantime, should you experience any difficulty accessing the site, please do not hesitate to contact us at info@miracleflights.org or (702) 261-0494.
Miracle Flights is not responsible for the content and accessibility of external websites linked to Miracle Flights’ website. External websites are the sole property of such websites. As such, the content and accessibility of external websites are the sole responsibility of the entity or entities in control of the content and administration of such websites.
Last updated: January 2025
